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Accidental damage

means any accidental damage and malicious damage that are not covered by the brand in their manufacturer’s warranty in 1st year.

Theft

Any kind of Theft to the equipment supported by

• FIR
• Un-trace Report/ Final Report
• SIM-Disconnection letter

Need for Theft Cover protection ?

1. One mobile phone is stolen every 12 seconds
2. One laptop is stolen in every 25 minutes
3. Loss of mobile or any other portable equipment due to theft is a major concern for buyers
4. Customers stretch their budget to purchase latest gadgets and cannot afford to lose them
5. Theft insurance plan guarantees to safeguard customer’s interest in case of any theft from outside (whilst travelling) or inside the premises or vehicle.

Need for Accidental Damage Cover?

1. Original Repairs are expensive from authorised repair centers
2. Equipment usually gets damaged due to fall or breaks during use
3. Specially todays smart devices have big screens size that tends to cracks on single drop
4. NO Damages are covered by brand in their warranty period for 1st year
5. Accidental Damage guarantees to safeguard customer’s in case of any such problems faced during the 1st Year which are not covered by the brand’s under their warranty
6. Customers get replacement cost ( in case of total loss) OR gets original repair from authorised service center with genuine parts and labour
7. Protection against both Physical Damage & Liquid Damage

What cover does the customer receive

Free Theft Cover

Free Accidental Damage Cover

When does the cover start ?

The cover starts after valid (Successful Payment Made) registration of the product and on meeting the eligibility criteria. Please note -The registration process takes 15 days time from the date the customer have purchased the product from www.wiasonline.com

What does the customer do if his Product gets stolen, theft or snatched ?

1. The customers first informs the WIAS within 24 hours; on the numbers mentioned in the cover certificate OR registers the claim info@wiaservices.com
2. The customer should , as soon as possible, within 24 hrs Inform the police authority about the loss and later obtains Theft Report - FIR under IPC section -379/ 380/382 followed by Un-trace Report from the nearest police station and Sim-disconnection letter from the service provider.

What does the customer do if his Product gets damaged ?

1. The customers first informs the WIAS within 24 hrs hours of any such problem faced; on the numbers mentioned in the cover certificate OR registers the claim info@wiaservices.com
2. The customer visits any nearest authorized repair centre of the Respective Brand and gets the handset repair.
3. The customer sends the Final Repair Invoice/Bill ( with stamp/ seal and PAID) to WIAS for processing of his claim along with other documents
4. Reimbursement is sent to the customer within 25 – 30 days after receiving all the documents from the customer by the insurance co’ directly thru NEFT.

What are the documents required for him/her to claim under the policy issued?

THEFT CLAIM DOCUMENTATION

1. FIR under IPC section – 379/ 380/ 382 or Any official theft report issued by Police with official report number ( CSR )
2. Non Traceable Report / Final Report
3. Sim- disconnection letter
4. Original Purchase Invoice
5. Original Insurance Certificate
6. Completely filled Original Claim Form (download additional claim form from www.wiasonline.com)
7. Self- Translation of the FIR in Hindi/ English in case if written in any other vernacular.
8. Letter of Subrogation on a 50/- Stamp paper ( Notary) – Sample available @ www.wiasonline.com
9. A declaration of the complete incident on a white paper addressed to The Insurance Co Ltd.
10. Photo – ID card and Bank A/c Details ( for fund transfer)

ACCIDENTAL DAMAGE CLAIM DOCUMENTATION

1. Repair Estimate/ Service Job- Sheet
2. Final Repair Invoice/ Bill ( Paid with seal and stamp)
3. Copy of Purchase Invoice
4. Copy of Cover Certificate
5. Completely filled Original Claim Form (download additional claim form from www.wiasonline.com)
6. A declaration on a white paper by the customer addressed to National Insurance Co Ltd. describing the Incident faced resulting to the damage of the equipment.
7. Spare parts ( if any)
8. Photo – ID card and Bank A/c Details ( for fund transfer)
9. On completion of correct claim documentation the insurance company should settle the claim direct to the customers bank account through NEFT.

On-line claim registration and status check at www.wiasonline.com

1. For the benefit of customers , customers can register their claims at www.wiasonline.com
2. On registering a claim at the website– a claim registration number will be provided by the system
3. Customers can check their claim status anytime using the claim registration number ( which will help the customer keep a track of his/her claim)
4. Updates will be available such as – all documents complete; claim under process; Fund Transferred/ cheque amount of Rs. xxxx sent by courier dt: xx/xx/xxx etc….

Is the cover transferable ?

The cover is only transferable in the following cases –SWAP of the Product/ DOA/ DOP cases

A prior imitation has to made by the customer and is required to get the new Serial No/IMEI No. registered with us.

After any claim is lodged or intimated – there can be no change in the policy details